Q1: Can I get a sample before bulk printing?
A: Yes, we can provide a free digital sample once the artwork is confirmed. It’s a real mock-up, not just a flat print. If you choose a cardboard box, the sample will be made using the actual cardboard material to help you visualize the final product.
Q2: What is your minimum order quantity (MOQ)?
A: Our MOQ is usually 1000 pcs depending on the product type and customization. For stock or standard designs, we can support smaller quantities.
Q3: Do you offer custom packaging or OEM service?
A: Absolutely! We offer full customization, including size, material, printing, finish, and structure. Just send us your design or requirements, and we’ll make it happen.
Q4: How long does it take to produce my order?
A: Production time is usually 7 working days after confirming the design and receiving the deposit. For urgent orders, we can offer fast-track service.
Q5: What file format do you need for printing?
A: We accept AI, PDF, PSD, and CDR formats. Please make sure your file is in high resolution and includes bleed lines.
Q6: Can I check the quality before shipment?
A: Yes, we will send detailed photos or videos for your confirmation. Third-party inspections are also welcome before shipment.
Q7: What shipping options do you offer?
A: We can ship by sea, air, or express (DHL, UPS, FedEx). You can choose the method based on your timeline and budget.
Q8: What are your payment terms?
A: Usually T/T 50% deposit, and 50% balance before shipment. For long-term clients, we can discuss flexible payment terms.
Q9: Do you provide design support?
A: Yes, we have a professional design team that can help adjust your artwork or create a layout based on your idea, free of charge.