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Business Process Outsourcing (BPO)

Efficient operations for enhanced visibility and business expansion.

We serve as direct ambassadors for your customers, ensuring an optimal customer experience across various touchpoints. Our services encompass Voice-supported and Non-voice Process BPO Services, Quality Assurance in Call Centre services, Debt Collection Services, 24x7 Medical Answering Services, and more. Whether it's appointment setting, data entry, precision lead generation, customer retention, loyalty programs, and beyond, we assist you in making every customer experience meaningful.

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Business Process Outsourcing (BPO)

Why Paradigm IT Services

In alignment with your business model and the discernible needs of end customers, we present an extensive array of BPO services. Ranging from straightforward operations to comprehensive business processes and management, we have the capability to oversee the entire outsourcing spectrum. Our objective is to enhance operational efficiency, allowing your business to flourish while alleviating concerns about processes and pain points.

Solutions aligned to your business needs
STAFFING

Finding and hiring the right talent who can add value to your organisation isn’t easy. Leveraging AI-powered technology, our highly-skilled recruiting experts can find the best candidate that fits your organisation.

Professional & Managerial

We match your needs to skilled professionals in accounting and finance, risk and compliance, technology, marketing including digital, legal, HR and administration.

Payroll Management

We offer end-to-end payroll processing solutions for employees. We manage employees’ salaries and compensation packages, ensuring timely compliance with various legislations in accordance with the respective laws and handling tax and statutory compliances.

Political Call Center Services

Our customized agent training and advanced technology allow us to deliver an unparalleled call experience while successfully promoting your campaign.

Data Centre Services

Our services include 24x7 NOC support including NOC administration and monitoring, data centre help desk support, disaster recovery services, remote support and server security services.

Clinical & Scientific

We provide PhD and doctorate scientific professionals and managers to the Clinical Science industry across R&D, Quality, Manufacturing, Clinical, Pharmacy, Regulatory Compliance, Professional and Engineering disciplines.

IT Field Services

Our range of field maintenance services and support includes greenfield deployment, Installs, Moves, Adds and Changes (IMAC) services, lifecycle service program with offsite and onsite support and technical help desk to support, maintain and enhance your product or platform.

Recruitment & Procurement

From small businesses to fortune 500 companies, we help to recruit professionals for direct hire, temporary, and interim positions at all levels in the manufacturing operations and supply chain.

Collections & Receivable Management (CARM)

Our debt collection services help you in speeding up payment and relieving the pressure on your in-house collection team.

Digital Transformation & Business Agility

Our team of practitioners help businesses to connect, create and value stream map enterprise core services, automate the value chain, implement feedback loops to deliver Business value continually, with quality, with lesser lead times and cost-effectively.

Drive more efficiency and effectiveness

We center our processes around the customer, utilizing intelligence to drive exceptional experiences across sales, marketing, and service operations.

Optimization

In our role as a BPO service provider, we modernize your business processes to enhance effectiveness and drive growth. We elevate lead generation, boost customer acquisition and retention, and deliver relevant experiences to your customers.

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